Service Level Agreement

  8-16 weekdays (CET)
Access to ForVendi technical support ticketing system
Reaction time – critical error 4h
Reaction time – standard error 8h
Reaction time – minor issue 10h
Critical error workaround / correction time 48h
Standard error workaround / correction time 72h
Minor issue correction included
Maintenance of Aveneer Backend Service included
Access to the app from the production and the sandbox organisation included
Support during the initial managed package installation & configuration included
Aveneer admin users training included